You've got questions, we've got answers

We’re obsessed with formulating the best possible products with indulgent, effective results in mind. Our product formulas go through official tests with independent labs to ensure that they are safe for your skin. We keep in mind the importance of the formulas to be free of artificial coloring and other potential triggers for sensitive skin types. Each product works best for various skin types, so refer to the product descriptions to find out more.

Our obsession with formulation and quality isn’t meant to deliver just superficial results- it's intended to inspire you to slow down and take time for yourself. By creating products like you’ve never known, we hope to inspire you to go deeper than you’ve ever gone.

The double cleanse isn’t a trend or “extra”- it’s science. An evidence-based technique used by skin care experts and enthusiasts worldwide, the double cleanse effectively and gently removes impurities that can cause acne and premature aging for all skin types. Using an oil-based cleanser washes away oil-based impurities such as sunscreen and makeup, while a water-based cleanser ensures that the remaining impurities are removed from skin.

Yes! We recommend using the double cleanse every morning and night to effectively and gently remove all impurities from your skin.

It’s perfectly normal! A high concentration of seaberry oil gives the oil cleanser its natural orange color. With continued exposure to light and oxygen, the vivid color derived from natural seaberry oil and its fragrance fades, but it does not compromise the effectiveness or potency of the product.

All Then I Met You products are cruelty-free and are Leaping Bunny Certified!

Then I Met You is not a brand focused on organic or all-natural formulas. We use high concentrations of natural ingredients wherever we can, but we also rely upon our deep understanding of what ingredients (some of which are made in the lab) help your skin glow best. Ingredients we do avoid include parabens, synthetic coloring, denatured alcohol and mineral oil.

Our products have an unopened shelf-life of 30 months or an opened shelf-life of 12 months.

The general consensus is that topical skincare products that are not prescribed by a doctor are safe to use during pregnancy and while nursing. That being said, we always recommend that you speak with your doctor and take the precautionary measures that you see fit throughout and post your pregnancy. We want you to feel assured that you’re using only the right products for your precious little one!

Most Then I Met You Products are 100ml or below, which meets TSA carry-on luggage requirements.

The following products are not TSA Friendly: Living Sea Cleansing Tonic Full Size, The Giving Essence and Two Hands Hand Wash

Then I Met You is available at the following retailers:

US
Sephora US
Amazon
Soko Glam

United Kingdom
SpaceNK
Cult Beauty

Asia
Sephora Singapore
Sephora Hong Kong
Sephora Malaysia
Sephora Philippines
Sephora Thailand

We can’t wait for you to try Then I Met You too! Follow our Instagram or subscribe to our mailing list for information about future sampling opportunities.

We accept Visa, MasterCard, Discover and American Express credit and debit cards, PayPal, and Amazon Pay.

Yes! We currently ship internationally to over 35 countries and are always looking to expand our offering. If you don’t see your destination in our country list, please feel free to reach out to us on hello@thenimetyou.com.

Then I Met You currently ships to all 50 US states and all US territories. For our international country list please see below:

Delivery Duty Paid (DDP) Countries

We ship to the below countries on a DDP basis meaning that any relevant taxes and duties will be included in your final price at checkout.

Austria, Australia, Belgium, Bulgaria, Canada Region 1, Canada Region 2, Canada Region 3, Canada Region 4, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Hong Kong, Croatia, Hungary, Ireland, Italy, Japan, South Korea, Lithuania, Luxembourg, Latvia, Malta, Mexico, Netherlands, New Zealand, Poland, Portugal, Romania, Sweden, Singapore, Slovenia, Slovakia. 

Then I Met You offers complimentary shipping to all domestic orders (within the US) for all orders $30+ and for Canada for all orders $75+. Exclusions apply to the E-Gift Card.

Depending on your shipping destination, there may be customs restrictions for shipments. Please see below the max shipping weight for the following countries:

10 LBS - EU

8 LBS - Australia, NZ, UK

5 LBS - Singapore, Israel, Japan, HK, Korea

If you are having any issues at checkout for the above countries, options will repopulate once a few items are removed from your cart.

We process and ship all orders Monday through Friday, with the exception of US holidays. Orders with standard shipping are typically fulfilled and shipped on the business day following your order. Once your order has shipped, you’ll receive a shipping confirmation with tracking information via email. Please note that it may take up to 48 hours for tracking information to update. Can’t find our email? Please remember to add hello@thenimetyou.com to your safe senders list.

All Then I Met You orders are shipped from the US. All US-based orders typically arrive within 3-5 business days from fulfillment. 

Please note: Orders shipping to non-contiguous US States and off-shore territories will take 4-6 weeks to deliver.

For international orders, your package will arrive within 3-10 business days.

We do ship to APO and PO boxes. Many APO and PO boxes go to our military service men and women- they too need Then I Met You.

Domestic sales tax will be applied to all orders shipped to New York and California.

Unfortunately, we cannot modify your order once you receive your order confirmation.  We may, however, be able to cancel your order. Please email us as soon as possible after placing your order with your full name, order number and the subject line “Cancellation.” We’ll do our best to accommodate you!

Please be assured that no prices are ever shown in any Then I Met You packages. We hope that your friends and family enjoy Then I Met You.

Then I Met You does not have a gift note option at this time. In place of a gift note, we always encourage gift-giving in a more personalized way. Whether it's calling your friends and family directly or sending them a handwritten note, let them know Then I Met You is on the way.

Once you purchase a Then I Met You E-Gift Card, the E-Gift Card will be delivered to your email along with an order confirmation. You can either print the E-Gift Card to personally deliver it to your friends and family, or you can forward the email with a personal message. The email will include a link to the E-Gift Card code and specific instructions on how to redeem at checkout.

The E-Gift Card code will be enclosed in the E-Gift Card email. Enter this code into the gift card field above your cart total at checkout. After you hit “Apply,” the value of your E-Gift Card will be deducted from your cart total. You can use multiple E-Gift Card codes in a single transaction.

We’re sorry that you didn’t love your Then I Met You products! We want you to enjoy your skincare experience as much as possible, which is why we’re here to help. Send us an email at hello@thenimetyou.com within 30 days upon receipt of your products with your name, order number, the name of the product(s) and the reason(s) why they didn’t work for you and we’ll be happy to refund you in full to your original method of payment. Please note:

1) All Set & Duos, Periwinkle Pullover and Cup of Glow Scented Candle are final sale.
2) We cannot accept empty or nearly empty products.
3) We will only accept unopened, tested and gently used products.
4) We are not responsible for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot refund or accept a return.
5) We are unable to refund your original shipping charges. Return shipping is at the expense of the customer.

We do not offer direct exchanges on Then I Met You products.

Oh no- we’re so sorry to hear this! Please email us at hello@thenimetyou.com with your full name, order number, and an image of the damaged products.

Here is a full list of the materials used in our packaging. 

• Living Cleansing Balm: Jar and Cap - PETG, Spatula - PP
• Soothing Tea Cleansing Gel: Tube - PE, Cap - PP
• Birch Milk Refining Toner: Bottle - Glass, Stopper - PE, Cap - PP/ABS
• The Giving Essence: Bottle - Glass, Stopper - PE, Cap - PP
• Renewing Rich Beauty Cream: Cap-ABS/PP,  Lid-PE, Jar - PP/PMMA
• Bong² Bounce Cream: Jar - PMMA/PP, Cap - ABS/PP, Lid-LLDPE
• Rosé Resurfacing Facial Mask: Jar - PETG, Cap- PP
• Essence Light Sunscreen: Tube - PE, Cap-PP
• Honey Dew Lip Mask: Tube - PET/ LDPE/Silicone, Cap - PP
  
  Please reach out to your local recycling center to ensure that they are able to accept these materials.