FAQ's

• Rewards Program+

  Then I Met You's Living Cleansing Club is our loyalty program designed to give you exclusive offerings, free product samples and additional perks for being a loyal member of our Then I Met You community!
  
  Once you become a loyalty member, you will be able to earn points on every purchase and redeem them for special rewards, like deluxe samples or full size product. Plus, there's additional ways to earn points on other activities, such as for referrals, reviews and following us on social media.

• Becoming a Member+

  Joining is simple! Sign up in just a few clicks by navigating to the Sign Up page and creating an account with us. You’ll receive a confirmation email, and then you’re good to glow!
  
  If you placed any orders 30 days before creating your account, no worries! Your points accrued for those purchases will appear in your account once registered as long as it is the same email address.
  
  Once you’re a Living Cleansing Club member, you will have full access to our offerings, free products and more. Just be sure to sign in with the same account/email each time you shop.

• Earning Points+

  You can earn points by doing the following:
  
  - Earn 200 points when you create your account to join our Living Cleansing Club rewards program.
  
  - Earn points every time you make a purchase! Members:1 point for every $1 spent
  
  - Earn 20 points for following @thenimetyou on Instagram
  
  - Earn 10 points for following @thenimetyou on Facebook
  
  - Earn 50 points for following @thenimetyou on TikTok
  
  - Earn 20 points for every review. Earn 50 points for a review with an image attached with it.* *Maximum of 5 images allowed per customer to recieve points. Only verified reviews are eligible to earn points. You must leave your review using the verified link that was sent to you via email after purchasing the item(s) through Then I Met You in order to receive points. Points can only be earned for one product review- duplicate reviews will not recieve points.
  
  - Earn 100 points for signing up for SMS texts
  
  - Earn 100 points on your birthday

• Points Expiration+

  Points will expire 1 year from when earned due to account inactivity. Points will roll over just by signing in once a year.

• Redeeming Points+

  You can redeem your points by selecting products directly from the Rewards or Account page in the "Redeem" section. To redeem points for $-off discounts, you can select your desired amount at checkout.
  
  You must purchase at least one item in order to redeem points for a product or discount.
  
  *Rewards products are subject to availability, and change regularly.
  
  Redeeming dollars off coupons at checkout
  
  Once logged in and ready to check out, on the right-hand side you'll see a drop-down menu underneath your cart total (above the "Gift card or discount code" field). Select the coupon you would like to redeem, and click "Apply". The page will refresh, and the product will be added to your cart. Discounts are not eligible on shipping fees or taxes or in conjunction with other promotions.
  
  *Redeeming dollars off coupons cannot be used with other promotion code.
  
  Removing rewards in the cart
  
  You can remove product rewards by proceeding to the cart page. Once there, you can change the quantity or select the “x” button next to the quantity of the product to completely remove the redemption from your cart before you check out. Any points deducted when the product was added to the cart will be added back to your points total after the product is removed.

• Referrals+

  Existing Living Cleansing Club members may refer new customers (with no previously or currently existing account) with a unique link sent directly to the recipient's email address.
  
  -The referred must use the unique link to complete their first order with Then I Met You and receive 20% off of their first order.
  
  -The purchase made by the referred individual must have a subtotal of $50+ USD to be eligible for this promotion.
  
  -The discount is not able to be combined with other discounts or offers, such as our Welcome Discount or other sales promotions.
  
  -Once the referred individual has placed their order, the referring member will ben notified via email and get 400 points added to their account.
  
  -Please note that you must have made at least 1 purchase with us before being able to receive a reward for referring a friend.

• Terms & Conditions+

  Points accruals are calculated on the order total minus any applied discounts, tax, and shipping costs. Points are not transferable between accounts.
  
  Rewards for money of your order may not be combined with any other coupons, discounts, offers, or promotions.
  
  Maximum of 1 follow per social account. Excludes sharing or liking Instagram feed posts. Social follows do not apply if completed directly through the social media account.